1. Can I cancel my order once it is placed successfully?

Answer: We are sorry that your order cannot be cancelled as our orders are automatically processed through a third-party platform.

2. What is your 30-day Money Back Guarantee?

Answer: Gihosoft offers a 30-day Money Back Guarantee for customers. However, we generally would NOT refund in 5 key situations. For details, please refer to: http://support.jihosoft.com/refund.html

3. When will I receive my refund after it is approved?

Answer: It usually takes 5 - 7 business days for the credit to be applied to your credit card or PayPal account. But due to billing cycles, the refund may not appear on the same credit card statement as the original charge.

4. I have ordered the additional CD backup. How can I cancel it?

Answer: You might have to contact MyCommerce at [email protected] as this additional CD backup service is organized by them.